Our quality of workmanship will always exceed your standards.
We will always be responsive to your schedule.
We will always be competitively priced.
 
We will never compromise our integrity.
We will always work as a team.
We will continually seek ways to be more efficient
without jeopardizing our commitment to our customers.
 
 
 
 
 

QUALITY POLICY

Capital Communications, Inc. is committed to our ISO9001:2000 quality management system and compliance to TL9000 requirements. We will continue to build a reputation by providing quality products and services to our customers. To accomplish this we follow the policy of:

Consistently following our documented policies and procedures and to continually improve our processes through effective management of goals and objectives.

Continuing the education and the provision of resources necessary to support our employees.

Improving the quality of our services to our customers while meeting their needs and expectations while enhancing customer satisfaction.

Following this policy will ensure that we continue to satisfy our customer and company requirements. We can achieve this by accomplishing the following objectives:

• Using quality and promptness as the two primary performance factors for our installers.
• To ensure that each employee is properly trained as a precondition for achieving higher efficiency.
• Utilizing QuEST Forum benchmarking data to target our competition for opportunities to improve.
Monitoring our customer’s Telecommunications Quality Assurance System (TQAS), Problem Reports and our response to corrective actions.